Privacy Policy

Website Privacy Policy

Lumina is a trading style of Commercial Services Trading Ltd – a company wholly-owned by Kent County Council. This privacy policy explains how we use any personal information we collect about you when you use our website:

What information do we collect about you?

We collect information about you when you complete our online Quick Enquiry form, our Request a Quote form and newsletter sign up form. We also collect information when you voluntarily complete any customer surveys that we might send you, provide feedback/testimonials and participate in competitions. Website usage information is collected using Cookies.

What is a Cookie?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is then used to track a visitor’s use of our website and to compile statistic reports on the website’s activity and performance in Google Analytics.

Google Analytics uses cookies to store information about:

  • The pages you visit on
  •  The length of time you spend on each Lumina website page
  • How you found us
  • What you click on while visiting our site

We do not collect or store any personal information. The information is not used to identify any individual. 

The Cookies we use

Name Purpose Expires
_ga This is used to help us count how many people visit
by tracking if you have visited our site before.
2 years
_gat This is used to manage the rate at which page view requests are made. 1 year

Similar to _ga this cookie lets us know if you’ve visited our site before
and therefore we can count how many of our visitors are new to our site
or a specific page.

1 year
_utmb This works to calculate the average length of time you spend on our site. 2 years
_utmz This tells us how you reached our site (i.e. from another website or a search engine). 6 months
_gat_olark    This tell us if our live chat feature is being used on the website. End of session


For more information about Cookies you can visit or

You can set your browser not to accept cookies and the above websites will tell you how to do this. However if you choose to do this some of our website features may not function as well.

How we will use the information about you?

All the personal information collected is used to monitor website usage and activity and respond to enquiries if you have completed our Quick Enquiry or Request a Quote form and therefore, to carry out the service for which you have supplied the information.

Where personal data is submitted through our forms this data is only used for the purpose stated on the form and will not be given or sold to any third parties without your consent. 

If you agree, we shall also contact you via email with updates on our products and services, latest news and updates.


We would like to send you information about our products and services, latest news and updates. Throughout our website there are online forms. At the end of each form you will be asked if you’d like to opt-in to receive our monthly marketing newsletter. We will only send you our newsletter if you have opted-in or signed up to receive the newsletter via the specific newsletter form. Any other data you have given for quoting or contacting purposes will remain for that use only.

You have the right at any time to stop us from contacting you for marketing purposes. There is always an unsubscribe link in our monthly newsletter, simply click this to opt-out of further receiving this communication only.

Alternatively, if you no longer wish to be contacted for marketing purposes please contact us:
Lumina Marketing Department
1 Abbey Wood Road, Kings Hills, West Malling,Kent, ME19 4YT 
Email address:

What emails will I receive?
All updates on our product and service, latest news and events are sent by electronic newsletter. They will only be sent to the email address you have provided and opted in to receive. All emails sent by us, Lumina, and will be clearly marked as originating from us. You will also find on all electronic communication clear instructions on how to unsubscribe from receiving our information electronically. You can also contact us at any point on the Contact Information provided above with your wishes to unsubscribe from our marketing communications.

In accordance with the Privacy and Electronic Communications Regulations 2003 (PECR), we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your business information, please email or write to us at the following address:
Lumina Marketing Department
1 Abbey Wood Road, Kings Hill, West Malling, Kent, ME19 4YT
Email Address:

We also want to ensure that your information is accurate and up to date. You can contact us to update or remove any inaccurate information.

Changes to our Privacy Policy
We keep our Privacy Policy under regular review and all updates will be on this webpage. This privacy policy was last updated 9th March 2016.

Contact Us
If you have any questions relating to our Privacy Policy please feel free to contact us at: 
Lumina Marketing Department
1 Abbey Wood Road, Kings Hills, West Malling,Kent, ME19 4YT
Email address:

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