Let's get to know each other. Here's who we are and what we do.

Our story

Forming part of Kent County Council’s Commercial Services Group, Lumina Energy was established in 2012 to help local businesses save money on their utility bills. We are wholly owned by Kent County Council and benefit from their 25+ years’ experience and expertise in energy procurement, managing a combined energy spend of £450 million each year.

We began our journey with only 3 members of staff and 8 suppliers, and have since evolved to a team of 20 experienced Energy Consultants working with over 25 different suppliers and partners. Our growing team now support customers’ short and long term energy needs, offering consultative and bespoke energy solutions tailored to each individual customer.

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We are a TPI

What does this mean?

Lumina is a TPI (Third Party Intermediary). This means we are an organisation aimed at helping you to manage your business energy needs by offering a comparison and switch service.

How can we help?

Looking for business energy is very different to finding an energy supplier for your home. Business prices are not published in the same way and we work with a carefully chosen list of suppliers to find this information for you. We aim to find the best deal for your business. However, if when we search you are actually on the best tariff for your usage, we won’t recommend you to switch.

Frequently asked questions

Here are just a few examples of the questions you may like to ask us when discussing your current energy supply tariffs and the process of switching.

Which supplier’s will you approach to get prices? We work with over 20 suppliers from the electric and gas industries. These can be found on our Electric and Gas pages.

What can you do to help me switch supplier? At Lumina we pride ourselves on our customer service, we listen to your needs and try and find the best deal for your business. To see our process on How to Switch click here.

What services will you provide during the life of the contract? You will be assigned a dedicated Energy Consultant who will be on hand to answer any questions or queries you have during your contract duration. They will also call you prior to your next contract renewal to talk through your options to find you another great deal.

How will I be charged for these services? Will I be charged directly or indirectly? Our service is free to use; impartial and without obligation. However if you do decide to instruct us to arrange a new contract on your behalf, we do receive a fee from your new supplier.

Important things to remember

When deciding to work with a TPI there are important things to be aware of and remember. At Lumina we aim to make the process of switching energy supplier easy and hassle free.

  • A supplier is under no obligation to supply to your business. They determine the customers they choose to supply to often by looking into the size of supply or company credit rating. What we can do at Lumina is make sure you fit all the supplier’s conditions before managing your switch.
  • Generally there is no cooling-off period after you agree the contract switch with us. This is applicable to agreements made over the phone and in writing.
  • In terms of duration, not all energy contracts are the same, while most are for a fixed term it is important that understand how long your contract will last with your new supplier.
  • Your energy supply contract will always be with the energy supplier and not with Lumina.

Compliance with the Business Protection from Misleading Marketing Regulations (BPMMRs) Lumina will at all times comply with the requirements of the BPMMRs.

Not satisfied with our service? If at any time you are not satisfied with our service please do not hesitate to contact us. You can find all the details regarding our Complaints procedure here.

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Partnership Profile

Another happy customer!

“I found the service easy to use and straightforward. The information Lumina provided was clear and allowed me to quickly analyse the options and choose which would be best for the Charity. I would definately recommend the service.”Parkinsons UK, London

More customer testimonials

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