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Cookie Policy

Cookie Notice

This notice was last updated on 15th May 2018.

This notice explains how we use cookies and other similar technologies on our websites and mobiles applications to help provide you with the best possible online experience.

What are cookies?

A ‘cookie’ is a small text file that is stored on your computer, smartphone, tablet or other device when you visit a website or use an app.

We use cookies to ‘remember’ when your computer or device accesses our websites. Cookies help the effective operation of our websites and help you to shop with us online.  They are used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

We have placed cookies on your computer to help us give you the experience you expect.  By continuing to use our website, you’re agreeing to our use of cookies.  Alternatively, you can manage them in your browser setting.

Google Analytics

We use Google Analytics to analyse the use of our website and help us create a more useful and easy to use site. This is a web analytics service provided by Google. Google Analytics uses “cookies”, which are text files placed on your computer, to collect information such as visitor numbers and the most popular pages.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

If you want to see more information about how Google uses this data and what they do with the data they collect, please visit their privacy policy.

Cookies and their function on the Lumina Energy website:

Cookie Name                Cookie FunctionExpires
_gaThis is used to help us count how many people visit www.luminaenergy.co.uk 
by tracking if you have visited our site before.         
2 years
_gatThis is used to manage the rate at which page view requests are made.1 year
_utmaSimilar to _ga this cookie lets us know if you’ve visited our site before
and therefore we can count how many of our visitors are new to our site
or a specific page.
1 year
_utmbThis works to calculate the average length of time you spend on our site.2 years
_utmzThis tells us how you reached our site (i.e. from another website or a search engine).6 months

How can I control my cookies?

You can use your web browser to:

  • Delete all cookies
  • Block all cookies
  • All all cookies
  • Block third-party cookies
  • Clear all cookies when you close your browser
  • Open a ‘private browsing / incognito session which allows you to brown the internet without storing local data and
  • Install add-ons and plug-ins to extend browser functionality

Any other questions?

If you have any questions, suggestions or complaints about the processing of your personal information (you can also view our Privacy Policy here) please contact our Data Protection Officer (DPO) via email at DPO@csltd.org.uk or in writing by using the address below;

Data Protection Officer
Commercial Services Group
1 Abbey Wood Road
Kings Hill
West Malling
ME19 4YT