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Customer testimonials

We have been working with Lumina energy for over 4 years now and are always recommending them to other charities. We are a small independent charity and, like many organisations, need to ensure we are getting the best deals on our utilities. Our energy consultant Ashley Wicks, is an asset to Lumina and almost feels like one of our team as a remote colleague! Nothing is ever too much trouble for Ashley and he assists us with not only new suppliers and making sure we get the best deals, but also supports us in other ways whenever we have any queries with our suppliers. I would be very lost without Ashley and Lumina.

The Doddridge Centre Ltd.
Northampton

Ashley is very helpful and will always find the best energy deals for our organisation. Ashley responds quickly to emails and will answer any questions that we have. We do not use any other broker now we are in contact with Lumina.

Kent Association of Spina Bifida and Hydrocephalus (KASBAH)
Kent

As a business owner, contracting energy suppliers every few years fills me with dread. Ashley at Lumina has always made the process quick and efficient. A pleasure to deal with.

Adkins Opticians
Norfolk

When we came to renew our energy contract, we were faced with many competing intermediaries looking to work with us to secure a good price. Lumina were both efficient and personable - the consultant we were working with, Stephanie, was very helpful, and actually looked to understand our drivers. She always left us to steer the process in the way, and at the times, we wanted. Overall, a great service that landed us a really good price on our energy needs.

Thorpewood Medical Group
Norwich

James at Lumina contacted me introducing himself and explained what Lumina does. At first, (due to having calls daily about energy contracts and changing them) I wasn’t very accommodating due to other pressing matters. James left me for a while and didn’t push but made another call when I wasn’t under pressure. He took control and sorted all the changes without me having to worry about things, which took the pressure off. I must say, the changes were made very smoothly without any hiccups. I would recommend Lumina to any business if you need help in energy changes. Thank you James and Lumina.

Nexus Programme Ltd.
Ashford

When it comes to securing a competitive price from Energy providers, Ian from Lumina is the go-to person! His friendly and professional advice has been welcomed over the past three years and I have no hesitation in recommending Lumina to anyone who is in the process of searching through the maze of tariffs to find the best deal for their business. Thank you Ian!

Urban Devotion
Birmingham

Here at Bursted Wood Primary School we have used the services of Lumina on a number of occasions. The service we have come to rely on from energy consultant Ian Gilham particularly, is professional, efficient and reliable. He has assisted us to achieve the best market rates for our energy renewal and ensured favourable contracts to secure value for money and best value. We are extremely grateful for the level of support offered and would most definitely recommend the service to others.

Bursted Wood Primary School
Bexleyheath

I have found the service provided by Lumina to be of excellent quality. On a personal basis they have always been extremely prompt and efficient in our dealings. Indeed, showing a politeness and care when handling my (all too often) faux pas! Many thanks for your help to date.

Alfriston War Memorial Hall
Alfriston

Brooke Weston Trust approached Lumina to help us benchmark our existing energy supply tariffs against current market prices. Our management team was keen to check ongoing value for money. Andrew provided outstanding service from day one, keeping in regular contact, explaining things clearly and updating us on progress. Andrew worked hard on our behalf and whilst we didn’t require a change of contract, Andrew was able to identify other opportunities for efficiency by reducing KVA ratings on 3 of our metered supplies. Lumina managed this reduction on our behalf. This attention to detail has helped identify further savings for our schools which is always welcome!

Brooke Weston Trust
Northamptonshire

Dan Prior has always been very helpful, obliging, and has gone out of his way to sort things out for me which goes a long way in today's world.

Helmingham Community Primary School
Stowmarket

I wanted to say thank you to Andrew personally and Lumina Energy for helping our charity renew our electricity and gas contracts. Not having to deal direct with the supplying companies makes the whole process so much easier for us. Also, the comparisons Andrew did on the numbers and keeping me up-to-date on the changing prices during the process made analysing the figures really easy. I loved the fact that Lumina were extremely helpful. They made the whole task of renewing the contracts very simple. Thank you again and keep doing what you do.

RSPCA
Sussex, Brighton & East Grinstead

Andrew has been immensely helpful, distilling information into clear summaries that we can understand; providing us with green options and handling all the interface with the supplier on whom we finally settled. As we've settled in with our new contract, he has been my "go-to" person for all queries and requests, handling them speedily and with patience. I would have no hesitation in recommending Lumina to other organisations.

St Mary's, Standon PCC
Standon PCC

Andrew at Lumina Energy deals with our energy renewals promptly and efficiently. We always get a better deal by using him than going direct to the energy supplier. Great stuff.

Kentec Mail & Courier Service Ltd.
Tunbridge Wells

As a business we have stayed and been loyal to our current electricity supplier for many years, until James Collins approached me a few weeks ago to provide quotes for other energy providers. Lumina Energy and James were very helpful and kept me updated on any developments on a regular basis via telephone and email. It just took a few days before James came back to me with some fantastic deals and also to advise me that our current energy contract ended some months ago. With a few forms to fill in, we finalised a new contract and have saved thousands of pounds. Thank you to James and his team for a fantastic job.

Bawdeswell Garden Centre
Bawdeswell, Dereham

Thanks to Andrew and Lumina we worked through the maze of options very quickly finding another dual fuel supplier for our business and making substantial savings vs our current supplier. Whilst we could investigate this online, having Andrew's help meant we got through the process much quicker and easier. I would recommend Lumina to other small businesses, and having the relationship with Kent County Council gave me confidence to work with them. We are harassed weekly by other energy dealers and dealing with Lumina was a much more helpful service to local businesses. Thank you for doing a great job.

Transition Associates
Tatsfield, Kent

Lumina Energy was recommended to us when we were beginning to think about our energy suppliers when coming to the end of our contract and having been rather dissatisfied with our current supplier. In the midst of varying rates and contract details, Andrew Gillespie, who responded to our initial enquiry, was a helpful and knowledgeable guide and adviser, responding promptly to any question posed and negotiating a deal which enabled savings on our gas and electricity. All communication was done very efficiently via email and Andrew also negotiated with both our current and then new suppliers, ensuring that all the t’s were crossed and i’s were dotted - making quite a daunting process as smooth as possible. Both our Church Treasurer and I would have no hesitation in recommending Lumina Energy and the services of Andrew if it’s time for you to negotiate a new contract!

St Andrew's Church
Kingsbury

Lumina has saved us a considerable amount of money by changing our utility suppliers. They are extremely efficient, provide a professional service, and everything was sorted out with ease and confidence. Thank you, Andrew / Lumina

Waterfront Hotel
Deal

In my dealings with Andrew I found him to be extremely competent and knowledgeable. He was able to answer all of my questions and provide me with the information I needed. I would have no hesitation in recommending him or Lumina in the future.

Highway Marine Ltd
Sandwich

Josh was so helpful and polite and provided me with great prices on my energy bills. I will definitely be using Lumina again.

Amy Usher - Ush Hair

Lumina helped us with the yearly time consuming chore of renewing the energy contracts for our charity shops. Whereas I probably could have got a good deal myself, the time that I saved by using Lumina allowed me to get on with my real job and get a good deal at the same time. Thank you Lumina.

Tim Jarvis - Kingstrust Network

Very pleased with the service I received from Lumina. Andrew, the consultant dealing with my energy contracts was thorough and diligent in obtaining competitive quotes for my business energy and regularly followed up with me and discussed all my options. He advised which was the most beneficial tarriff for me, even if it was not a quotation offered by Lumima. A great service enabling me to renew my energy contracts with confidence.

Tracey Barnes, The Chequers Inn
Maidstone

I have nothing but praise for this company and Andrew in particular. He was helpful from the start and did not give up until I was totally satisfied that the two deals he negotiated were as I wanted. It is a much more complicated exercise dealing with commercial contracts than one's home deal and easy to be misled. I am by no means sure that if I had just negotiated on my own behalf I would have ended up with so good an outcome! It would definitely have taken longer. The other very helpful thing was that I pretty well dealt exclusively with Andrew and did not get passed around like a parcel as with some companies! The eventual costs I await to see but I am pretty sure that for four years we have nothing to worry about, Thanks Andrew.

Treasurer, Walton-On-Thames Methodist Church
Surrey

We have found Andrew at CS Lumina very helpful in providing a selection of highly competitive gas and electricity contracts for our consideration. He was clear in his advice and ensured that we selected the best price and length of contract. He was always available to discuss our particular requirements and made what can be a complicated and time consuming process easy.

Oksana Savka, Milverton Nursing Home (Surbiton Care Homes Ltd)
Surrey

Daniel recently contacted us in regards to renewing our current electricity contract. As our meter is a maximum demand meter, he took the time and patience to explain the P272 proposal in detail and the implications of what would now be incurred. He even sent an email detailing what he had explained, which was very much appreciated.

2D:3D Ltd
Wembley

Having utilised Lumina Energy a second time to review an annual contract, I remain very satisfied. The service provided is very thorough, the consultant I worked with (Matt G) was polite, courteous and knowledgeable, whilst gaining a full understanding of requirements and adapting searches accordingly. Any questions were answered promptly, often suggesting creative solutions and the outcome is providing value for money. I will definitely be using them again.

Home Group
St Leonards on Sea

I would like to personally thank Lumina for all of their help, especially our Energy Consultant Matt Neary. I cannot recommend Lumina more and am very grateful for all of their assistance getting all contracts onto the one policy!

Robinson Michael and Jackson
Rainham

I would like to thank Matthew Neary for all his help in finding us a good deal on our energy costs. Matt was super helpful and answered any queries I had straight away. I was also speaking with another comparison company to compare your prices but Lumina by far came out on top, the other company’s customer service left a lot to be desired!

PCL Technology Ltd
Essex

We have been very impressed with Ashley at Lumina. He was completely professional, called back exactly when he said he would, was very easy to deal with and found us a product that we are very happy with and will save us a significant amount of money.
As a direct result of his high level of service we would not hesitate to recommend Lumina to other businesses in the area and we look forward to dealing with you again in the future.

Fieldstaff Antiques
Rochester

The team are good, they do all the legwork for us and they chase us when we need chasing, which is great as we’re very busy. They make it as easy as possible and provide a very good service. Daniel Prior, our consultant, is very good and keeps on top of everything.

Joe Hennessy, General Manager
Jon Gauld Student Lets

At the time, I really was astonished Lumina were able to beat my current rates by such a high percentage. The service they provide is quick, easy and hassle free and I have been delighted throughout.

Group Development Manager
Haywards, Sevenoaks

Lumina took down some details of our usage, current unit rate and standing charge. After only a few hours they called back with prices that were cheaper than our renewal offer and cheaper than costs we had been able to find ourselves. The service was fast, simple and very efficient and we would recommend it to any sports club.

Dexter Millen
Aire Trampolining Club

Lumina's advice has been easy to understand, they have negotiated real savings, they are helpful and friendly. A good deal all round!

Judy Gibbons
Island Farm Donkey Sanctuary

Lumina saved us over 35% on our electricity costs. A lot of high street businesses are struggling at the moment and we all need to find ways to save money. The service is free and it will make a big difference to our running costs.

Owner
Frederic's Cafe, Maidstone

Thanks for your assistance in obtaining a better deal on our gas supply. We found the process much easier than we envisaged and the savings made through following your advice will certainly help balance our books.

Laurence J Ryan
Freemantle Community Centre

After a poor experience with a switching service, the staff at Lumina were a breath of fresh air. We will make significant savings on our energy costs and we would definitely recommend Lumina to others.

Camden Business
Speech, Language and Hearing Centre
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