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Customer testimonials

Very impressed with the service we received from Andrew Gillespie on behalf of Lumina. I appreciated the 'personal' touch that I felt we received and the effort that was put into determining the best energy rates and fit for our business. The whole approach and service provided was very professional and thorough and I would not hesitate to recommend them.

Broadwater Sport Club
Guildford

I must have had over 10 different companies trying to get my business. Some very pushy who pestered me on a daily basis, and other who were rather rude, but Lumina were by far the most polite, professional and not at all pushy. I would like to thank Jordan in particular for her patience in sorting out my electricity contract, it was greatly appreciated. She had a professional attitude and nice manners, a credit to the company. Many thanks!

I C Electronics
Lincoln

Ian initially organised our energy contracts in the Autumn of 2016. His patience in dealing with our approval structure was exemplary. He got in touch recently to highlight that our contracts will be up for renewal, proactively suggesting that we might want to look at things earlier. I’m happy that our new contract is offering the best prices available at the moment, and confident that Ian will continue to monitor costs for our other contract and keep me notified on movements so that we can make the best decision for our circumstances. I would not hesitate to recommend Ian’s services to colleagues.

Haileybury Tunford School
Hertfordshire

We decided on a two year tariff with Lumina and were given all the appropriate documents to sign and return straight away. Andrew dealt with this in a very professional manner and gave first class customer service throughout the whole process. His polite telephone manner and easy to talk to approach made it quick and easy to deal with Lumina rather than other suppliers.

Phillips Planning Services Ltd.
Bedford

I found the service easy to use and straightforward. The information Stephanie at Lumina provided was clear and allowed me to quickly analyse the options and choose which would be best for the Charity. I would definitely recommend the service.

Parkinsons UK
London

I can thoroughly recommend Lumina Energy as they have been very helpful during our switchover process. They checked the market for us and kept in touch to make sure everything happened.

Sterlingbuild Ltd.
Folkestone

Being a new business owner, Jordan has made it very easy taking out a new contract. She helped me with finding out who the old supplier was, along with advice on meter readings. I had no idea what a MPAN was until she guided me through a bill. The rates where great and I am looking forward to securing more contracts with Lumina in the future.

Bake My Day Headcorn Ltd.
Ashford

Jordan at Lumina has been very patient as unfortunately, I do have a very busy life running my own business as well as helping other organisations. Her help in sorting out the contract has been much appreciated.

Southborough Cricket Club
Tunbridge Wells

Shopping around for the best rates and contracts for electricity supply for my business has always been time consuming and frustrating in the past. However, all this changed when approached by James at Lumina. I found that the information he gave me was always followed up by an email and so it was easy to refer to and make comparisons. The market at present is difficult so we haven't saved a lot of money as we had a long deal which was coming to an end and so very hard to compete. However, I am confident for the future that James will be in touch to get us the best deal at renewal. It's also great to have someone to refer to any time should there be any queries on our account.

Bill Weir Fruits Ltd
Eastbourne

I am very happy with the service provided by Oliver at Lumina. I was worried about switching companies as I have had bad experiences before. Oliver made sure the process was easy and took the time to answer any questions I had, this made switching more comfortable for me. Oliver was very helpful and friendly and I will definitely be recommending him and Lumina to other people. Thanks!

Olivia's Tanning & Beauty
Whistable

Shopping around and renewing an energy contract can be time consuming and confusing. We were recommended Holly at Lumina and she took the pain out of the process completely. From finding like for like quotes and helping with any questions on the form filling, to managing the switchover. I will never try and do it independently again!

KBC PR & Marketing
East Sussex

Lumina provides an excellent service when it comes to switching electricity supplier. Our consultant, Holly was exceptionally great! She listened to our requirements and provided quotes for several suppliers. She was very knowledgeable about the industry and answered all of our questions promptly and efficiently. She was patient with us regarding making a decision and replied to emails promptly and always followed up with a phone call too. We highly recommend Lumina and look forward to working with Holly and the team in the future.

New Economics Foundation
London

Our previous energy supplier was an absolute nightmare to work with, now things are much easier. It was great to get everything sorted so quickly and for a competitive rate. I would recommend Lumina for their great customer service and organisation.

The Royal Institution of Cornwall
Cornwall

Lumina and Matt Neary especially have been an excellent support in aiding us with getting the best deal for our utility contracts. Not only this, but they handle the whole process from cancelling down the old contract to getting the new contract all set up with the new supplier and handling any further queries we have had. They are very friendly and approachable and I would highly recommend their services.

DOA Underwriting
Essex

I am very happy with the service from Ian at Lumina over the last few years. I have found other utility brokers to be very pushy to deal with in the past, so I am pleased to find someone who I feel deals with me honestly and who I can trust. I would definitely be happy to recommend Ian at Lumina to other businesses and will continue to use Lumina in future when our surgery energy contracts are due for renewal.

Saltash Health Centre
Plymouth

We receive a lot of calls from companies wishing to help us change our utility providers. However, Lumina Energy were not pushy at all. We signed up over a year ago and our first switch went very smoothly, with Lumina Energy doing everything for us. Since then, we have switched again with Lumina. Stephanie Nuth has been extremely helpful with any queries we may have had outside of the switching period. Overall, we are very happy to continue with Lumina Energy supporting our business needs.

Graham Ray - Buckfastleigh Medical Centre
Buckfastleigh, Devon

Energy Consultant Andrew Gillespie from Lumina contacted me recently in regards to renewing our electricity contract. As we all know, this can be very daunting and time consuming but Andrew quickly set about the task and made the whole process really simple. Andrew is very professional replying to emails and queries promptly. I would highly recommend Lumina when it’s time for you to renew your electricity or gas contract! Thank you to Andrew and Lumina.

SECO Tools
Warwickshire

I have always been hesitant to switch energy suppliers, fearing endless phone calls and hassle but when Andrew from Lumina called I took the plunge and decided to go with it. Very pleased I am too! Andrew was always happy to answer my questions and queries promptly and proficiently and never made me feel like I was asking something silly! The takeover date went very smoothly and so much easier than I'd imagined. I would recommend Lumina every time. Thank you.

Newhaven Car Services
Newhaven

We have been dealing with Ashley at Lumina Energy for more than two years in respect of our electricity contracts and we have received professional and prompt service throughout, both in setting up complicated contracts and maintaining them.

St Hermans Estate Co Ltd.
Hayling Island

Lumina Energy helped us to reduce our energy costs two years ago; when they convinced us to renew the agreement with Scottish Power before the Brexit Referendum – so we got a very cheap deal at 9.7 pence per KWH (immediately after Brexit the costs went 11 pence per KWH). Yes, they are very professional, polite and easier to get hold on the phone.

Samuel Lithgow Youth Centre
Kings Cross, London

Ashley is really pro-active and helpful. He takes all of the stress out of renewing our utility contracts and switching suppliers. I can't recommend him enough.

Deeson Group
Canterbury

We have been working with Lumina energy for over 4 years now and are always recommending them to other charities. We are a small independent charity and, like many organisations, need to ensure we are getting the best deals on our utilities. Our energy consultant Ashley Wicks, is an asset to Lumina and almost feels like one of our team as a remote colleague! Nothing is ever too much trouble for Ashley and he assists us with not only new suppliers and making sure we get the best deals, but also supports us in other ways whenever we have any queries with our suppliers. I would be very lost without Ashley and Lumina.

The Doddridge Centre Ltd.
Northampton

Ashley is very helpful and will always find the best energy deals for our organisation. Ashley responds quickly to emails and will answer any questions that we have. We do not use any other broker now we are in contact with Lumina.

Kent Association of Spina Bifida and Hydrocephalus (KASBAH)
Kent

As a business owner, contracting energy suppliers every few years fills me with dread. Ashley at Lumina has always made the process quick and efficient. A pleasure to deal with.

Adkins Opticians
Norfolk

When we came to renew our energy contract, we were faced with many competing intermediaries looking to work with us to secure a good price. Lumina were both efficient and personable - the consultant we were working with, Stephanie, was very helpful, and actually looked to understand our drivers. She always left us to steer the process in the way, and at the times, we wanted. Overall, a great service that landed us a really good price on our energy needs.

Thorpewood Medical Group
Norwich

James at Lumina contacted me introducing himself and explained what Lumina does. At first, (due to having calls daily about energy contracts and changing them) I wasn’t very accommodating due to other pressing matters. James left me for a while and didn’t push but made another call when I wasn’t under pressure. He took control and sorted all the changes without me having to worry about things, which took the pressure off. I must say, the changes were made very smoothly without any hiccups. I would recommend Lumina to any business if you need help in energy changes. Thank you James and Lumina.

Nexus Programme Ltd.
Ashford

When it comes to securing a competitive price from Energy providers, Ian from Lumina is the go-to person! His friendly and professional advice has been welcomed over the past three years and I have no hesitation in recommending Lumina to anyone who is in the process of searching through the maze of tariffs to find the best deal for their business. Thank you Ian!

Urban Devotion
Birmingham

Here at Bursted Wood Primary School we have used the services of Lumina on a number of occasions. The service we have come to rely on from energy consultant Ian Gilham particularly, is professional, efficient and reliable. He has assisted us to achieve the best market rates for our energy renewal and ensured favourable contracts to secure value for money and best value. We are extremely grateful for the level of support offered and would most definitely recommend the service to others.

Bursted Wood Primary School
Bexleyheath

I have found the service provided by Lumina to be of excellent quality. On a personal basis they have always been extremely prompt and efficient in our dealings. Indeed, showing a politeness and care when handling my (all too often) faux pas! Many thanks for your help to date.

Alfriston War Memorial Hall
Alfriston

Brooke Weston Trust approached Lumina to help us benchmark our existing energy supply tariffs against current market prices. Our management team was keen to check ongoing value for money. Andrew provided outstanding service from day one, keeping in regular contact, explaining things clearly and updating us on progress. Andrew worked hard on our behalf and whilst we didn’t require a change of contract, Andrew was able to identify other opportunities for efficiency by reducing KVA ratings on 3 of our metered supplies. Lumina managed this reduction on our behalf. This attention to detail has helped identify further savings for our schools which is always welcome!

Brooke Weston Trust
Northamptonshire
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