Our dedicated team are always on hand to answer any questions you may have.

Get in touch

Call us:
01622 236 888*

*Calls may be recorded for training purposes.

We're Open:
Monday - Thursday: 9am - 5.00pm
Friday: 9am - 4:30pm

Visit us:
Lumina Energy
1 Abbey Wood Road,
Kings Hill,
West Malling,
ME19 4YT

Want to chat? Call us free on
0808 168 5688
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Thank you

We are delighted to have received your enquiry, one of our consultants will contact you shortly.

Used Lumina before?

I used Lumina ages ago and want to get back in touch, what do I do?

Welcome back! It’s great that you want to work with us again. It’s really easy and the best thing to do is simply get in touch. We can be contacted a number of ways by phone, email or via our online chat.

The person I used to speak to no longer works for Lumina, what do I do?

Have no fear because we have lots of Energy Consultants who can help you. If you have recently used Lumina you will have already received a call with your new point of contact, however if this hasn't happened please do get in touch with us and we will make sure you are introduced to a member of the team.

I want to get a better deal, I can’t remember what we did last time?

Not a problem at all. The best place to start is to check your current contract end date to make sure you are in a period where you can switch tariff or energy supplier. Then just give us a call and we can go from there.

Any other questions?

Complaints Handling Procedure

If you are not satisfied with our service to you please let us know. 

You can find the full details of our Complaints Handling Procedure by clicking the link below.


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